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CONTACT USFAQs
Got queries about Pouched? We've got you covered! Dive into our FAQs for all the deets on our nicotine pouches – from what they are and how to use them, to shipping details and our straightforward returns policy.
WHAT IS POUCHED?
Pouched is an Australian retailer revolutionizing the nicotine experience with top-quality pouches from Sweden. We pride ourselves on reliable stock, superior customer care, and a variety that caters to every preference. Experience the new era of nicotine with Pouched.
HOW DOES POUCHED ENSURE COMPLIANCE WITH AUSTRALIAN LAWS AND RESPONSIBILE DISTRIBUTION?
At Pouched, we take our commitment to legal compliance and responsible service seriously. Here’s how we ensure that our products meet Australian legal standards and are provided responsibly:
- ID Verification: We partner with a secure and reputable third-party provider to verify the age of our customers before dispatching any orders. This stringent ID verification process helps prevent our products from being sold to minors.
https://getverdict.com/security-and-privacy - Labeling and Warnings: We prominently display disclaimers and health warnings across our website, including on our physical products, product pages, banners, and in our FAQs, to ensure our customers are well-informed.
- Legal Importation: Our products are imported legally into Australia, with all required Goods and Services Tax (GST) and tariffs duly paid, ensuring full compliance with customs and tax regulations.
- No Social Media Advertising: We consciously choose not to advertise on social media platforms to avoid reaching demographics that are not suitable, such as minors, ensuring our responsible distributin
- Responsible Usage Information: We provide detailed information on our website about the responsible use of our products and how they can be used as an aid to quit smoking, supporting our customers in making informed choices.
By implementing these measures, Pouched is dedicated to upholding the highest standards of legal compliance and responsible service.
ARE NICOTINE POUCHES LEGAL IN AUSTRALIA?
Contrary to some misconceptions, nicotine pouches are not banned in Australia.
Firstly, In Australia, nicotine is deemed a therapeutic good and is therefore regulated by the Therapeutic Goods Administration (TGA).
Nicotine specifically falls under schedule 7 of the TGA’s poison standard. Source. However, nicotine products, including nicotine pouches, are permissible when they adhere to certain criteria:
In their words, Nicotine products are considered poisonous in Australia, unless:
- Prescribed by a doctor.
-or- - Prepared for oromucosal (applied to the mucous membranes of the oral cavity) or transdermal administration to aid in smoking cessation (ie. Nicotine Pouches)
WHO ARE NICOTINE POUCHES FOR?
Our nicotine pouches are tailored for adults looking to transition from traditional smoking or vaping to a better alternative. They are not intended for use by non-smokers or those not of legal smoking age.
Disclaimer: Nicotine is an addictive substance and should be used responsibly. Consult your healthcare provider before using nicotine products. Keep out of reach of children and pets. Follow all safety guidelines as outlined on the product packaging. By using this product, you acknowledge the associated risks and responsibilities.
HOW TO USE NICOTINE POUCHES?
Tuck It
Gently place a pouch between your upper lip and gum.
Feel It
Keep the pouch in place for 30-60 minutes and enjoy the gradual release of flavour and nicotine.
Bin It
Once finished, dispose of the pouch thoughtfully into a bin or the separate top lid of the container for added convenience.